Eric Robb RC Eric Robb RC RC Builds · Custom Parts · Backyard Engineering
Policies

Return & Refund Policy

I want this to be fair. Here's how returns and refunds work for a small-batch, made-to-order product.

Last updated: June 2026

Before your order ships

If you need to cancel before your unit ships, contact me and I'll cancel and refund your preorder.

If the product can't be produced

If the product cannot be produced, or there is a major production issue, customers will be contacted and given options, including a refund.

After your order ships

Once an order has shipped, returns and refunds depend on the condition of the unit and the nature of the issue. If your controller arrives damaged, dead on arrival, or not working as described, email me with photos/video and your order details and we'll make it right.

What's not covered

  • Damage from incorrect wiring, over-voltage, water exposure without waterproofing, or crashes.
  • Using incompatible LED strips (the controller is for 12V WS2815 addressable RGB LED strips).
  • Normal hobby wear, modification, or misuse.

How to start a return or refund

Email eric@ericrobbrc.com with your order details and a description of the issue. I respond to every message.