Return & Refund Policy

This policy covers everything sold on EricRobbRC.com. It is written in plain English by the person who packs the orders. It is not legal advice, and it does not take away any rights the law gives you.

Digital downloads

The ER Sparrow Mk II plans and the Classroom Flight Lab are delivered as files the moment payment clears, and they are not refundable once downloaded: you have the product. If a file will not open, prints at the wrong scale, or the download never appeared, email me with your receipt and I will get you working files, usually the same day. The plans that come with the pre-cut kit are covered the same way.

Physical products made to order

The servo lead labels, the connector safety locks, the XT60 status caps, the control linkage kit, the wiring bundle and the pre-cut kit are printed or cut when you order them.

• Before it ships: email me and I will cancel and refund the order in full. For a custom label pack this is true until the batch starts printing, which I confirm by email.
• Arrives damaged, wrong or short: email a photo and your order details within 14 days of delivery and I will replace it or refund it, my choice of which, at no cost to you.
• Changed your mind: standard items (not custom-text labels) can come back unused within 14 days of delivery for a refund of the product price; you pay the return postage, and the original shipping charge is not refunded. Custom-text label packs are made to your spec and cannot be returned for a change of mind.
• An untracked envelope that never arrives: the $2 envelope has no tracking and no insurance, and I cannot trace it. If it has not arrived three weeks after I tell you it was posted, email me and I will tell you what I can do. The shipping policy says more.
• A tracked, insured mailer that never arrives or arrives damaged: email me the order number, and a photo if it is damage. The mailer is tracked and insured, so the claim is mine to file, and you get a replacement or a refund without dealing with the post office.

The Wi-Fi LED controller

Controllers are built in small runs by request. If you need to cancel before your unit ships, email me and I will cancel and refund. If a run cannot be produced, you will be contacted and offered options, including a refund. If your controller arrives damaged, dead on arrival, or not working as described, email me with photos or video and your order details and we will make it right.

Not covered: damage from incorrect wiring, over-voltage, water exposure without waterproofing, or crashes; using incompatible LED strips (the controller is for 12V WS2815 addressable RGB strips); normal hobby wear, modification, or misuse. Orders from the first-batch preorder that closed on 17 August 2026 are also governed by the preorder policy.

Hobby hardware in general

The builder products are parts for scratch-built RC aircraft. Once installed and flown, they have done their job in an environment I cannot see, so they are not returnable for crash damage or wear. What is always covered is a part that was faulty or wrong when it arrived.

How to start a return or refund

Email eric@ericrobbrc.com with your order details and a description of the issue. I respond to every message. Refunds go back to the card you paid with, through Stripe, and usually show within a few business days.